Welcome to CostaLingo. These Terms and Conditions ("Terms") govern your access to and use of the CostaLingo website and services ("Service") operated by CostaLingo ("we," "us," or "our"), a Spanish language school based in Louisville, Kentucky, United States. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Eligibility

Adults 18 years of age or older may register and enroll directly. Students under 18 must be enrolled by a parent or legal guardian, who assumes responsibility for compliance with these Terms on the student's behalf. By completing enrollment, you represent that you have the legal capacity to enter into a binding agreement, or are acting as the parent or guardian of the enrolling minor.

2. Account Registration

Certain features of the Service require you to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

3. Enrollment Inquiries and Applications

By submitting an enrollment inquiry or application through the Service, you acknowledge and agree that:

• All information provided is truthful, accurate, and complete
• You authorize us to verify the information you provide as part of the enrollment process
• Submission of an inquiry or application does not guarantee acceptance or enrollment in any program or class
• We reserve the right to approve or deny any application at our sole discretion in accordance with applicable laws
• Application data, including photographs and uploaded documents, will be stored securely and used solely for evaluating and administering your enrollment

4. Membership and Enrollment Terms

Membership is a flat monthly fee. Key terms include:

• A $49 non-refundable registration fee is due at initial sign-up
• The first month's tuition will be prorated based on the date of enrollment
• All new beginner and intermediate students receive a complimentary copy of CostaLingo's textbook; additional books and materials are an additional cost
• Most months include four (4) or five (5) classes; on rare occasions three (3) classes when observing major national holidays
• CostaLingo provides a minimum of 48 group classes per calendar year
• Membership is not transferable

5. Tuition Payments

Monthly membership fees are charged via credit card on the first (1st) of each month. We accept American Express, Discover Card, Mastercard, and Visa.

• A $30 late fee will be charged for payments received after the 5th of the month
• A $30 returned payment fee applies to any returned or declined payment
• Tuition already paid is non-refundable once the billing period has begun
• Specific tuition amounts and any applicable discounts are defined in your enrollment agreement

6. Holiday Closures

CostaLingo is closed on the following holidays. No classes or make-up classes are held on these dates:

• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day and the Friday after Thanksgiving
• December 24th through January 1st (inclusive)

7. Attendance and Absences

Students are expected to attend classes regularly and be punctual. The following attendance policies apply:

• We are not able to issue refunds for classes that students have missed or only partially attended
• Students are encouraged to complete assigned homework so they can progress at the same pace as their peers
• Weather closures: If Jefferson County Public Schools (JCPS) are closed due to inclement weather, CostaLingo will also be closed. Check with us before attending on weather-affected days. We are not able to issue refunds for classes canceled due to inclement weather
• Class sessions may occasionally run 25, 55, or 125 minutes to allow instructors adequate break time

8. Cancellation and Withdrawal Policy

CostaLingo does not require long-term contracts. Monthly members may cancel their membership at any time, subject to the following terms:

• A cancellation request must be submitted no later than 30 days before the next draft date via the cancellation form in your student portal or by email at admin@costalingo.com
• If proper notice is not received, CostaLingo remains authorized to charge the credit card on file for the next monthly membership fee
• A $49 registration fee will be required to re-enroll after a cancellation takes effect
• CostaLingo reserves the right to terminate a membership at its discretion, in which case prorated membership fees for unused classes will be refunded

9. Membership Hold

Members may place their membership on "Hold" for up to two (2) months per calendar year under the following conditions:

• A hold request must be submitted at least 10 days before the 1st of the month via the membership hold form in your student portal or by email at admin@costalingo.com
• Your class time and/or space is not guaranteed to be held during the hold period; a different schedule or class may be required upon resumption

10. Class Rules and Student Responsibilities

As a student (or as the parent/guardian of an enrolled minor), you agree to:

• Attend classes regularly and notify the school of any absences promptly
• Complete assigned coursework and practice materials as directed
• Treat instructors, staff, and fellow students with respect
• Not engage in disruptive behavior during class sessions, whether in person or online
• Not engage in any academic dishonesty or misconduct
• Abide by all classroom rules and guidelines

11. No Side Arrangements with Instructors

CostaLingo invests considerable resources in recruiting, training, and fairly compensating its instructors. To protect this investment and ensure quality standards, students, their relatives, and/or their friends are not permitted to make private arrangements or side deals with CostaLingo instructors for language instruction outside of CostaLingo's programs without CostaLingo's written consent. Any instruction provided through such arrangements will be considered a violation of these Terms and may result in termination of membership.

12. Recording and Photography Consent

CostaLingo may photograph, video-record, or otherwise capture images or audio of class sessions, school events, and related activities. By enrolling in a CostaLingo class, you (and, for minors, your parent or guardian) grant CostaLingo a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, display, and create derivative works from any photographs, video recordings, or other media in which you appear that were taken or created by CostaLingo or its staff, for any lawful business purpose, including but not limited to:

• Marketing, advertising, and promotional materials (website, social media, print, video)
• Internal training and quality review
• Student access to recorded class sessions
• Educational content and curriculum development
• Public relations and press materials

If you do not wish to be photographed or recorded, please notify us in writing before your first class and we will make reasonable accommodations.

13. SMS and Communication

By providing your phone number and using the Service, you consent to receive communications from CostaLingo, including but not limited to:

• Class schedule and attendance notifications
• Tuition payment reminders
• Enrollment status updates
• School announcements and class updates

Message and data rates may apply. Message frequency varies. You may opt out of SMS communications at any time by texting STOP to our number or contacting us at 502-576-5605.

14. Assumption of Risk and Injury Release

You assume all risk of injury or harm associated with participation in activities at CostaLingo and agree to release, indemnify, defend, and forever discharge CostaLingo and its officers and staff from all liability, claims, demands, damages, costs, and expenses in the unlikely event of injury sustained by students during or as a result of their participation in CostaLingo activities.

15. Photographs and Uploaded Content

You grant CostaLingo a non-exclusive, royalty-free license to use, store, and process any photographs, documents, or other content you upload through the Service for the purposes of:

• Processing and evaluating enrollment applications
• Student identification and record-keeping
• Managing support requests and communications
• Compliance with applicable laws

You represent that you have the right to upload any content you submit and that such content does not infringe on the rights of any third party.

16. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of CostaLingo. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

17. Limitation of Liability

To the fullest extent permitted by applicable law, CostaLingo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Any errors or omissions in the Service's content or functionality

18. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in Jefferson County, Kentucky.

20. Non-Discrimination

CostaLingo is committed to providing equal access to language education and compliance with all applicable federal, state, and local non-discrimination laws. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, familial status, or any other characteristic protected by law in the enrollment of students or the delivery of our programs.

21. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

22. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

23. Contact Us

If you have any questions about these Terms, please contact us:

• Phone: 502-576-5605
• Email: admin@costalingo.com
• Website: costalingo.com